Western View
Brave new world
In mid-August, the 20-year-long era of the
company that operates Whistler-Blackcomb,
Mont Tremblant, Panorama, Blue Mountain and
numerous other resorts came to an end, or
turned a page in its history. After appearing to
have fl atlined in the face of a rising Canadian
dollar, stagnating skier-visits and a scarcity of
lucrative new development projects, publicly
traded Intrawest confronted the apparent limits
to its growth by engineering its sale. The buyer:
Fortress Investment Group, a massive privately
held international investment fi rm. The price:
US$2.8 billion (including assumption of debt),
or US$35 per Intrawest share.
How the Lebanese-Canadian Houssian burst
onto the skiing scene is the stuff of legend.
One day back in the mid-’80s, while enjoying
the slopes of Blackcomb Mountain, the solid
recreational skier happened upon Hugh Smythe,
manager of the then-ailing mountain. The two
hatched a scheme to bring the below-treeline,
cruising-only resort’s formidable alpine terrain
within reach. The next summer they trucked in
a used T-bar from Fortress Mountain, Alberta,
by night and planted it on Blackcomb’s craggy
peak. Houssian bought the place for a song, and
the new terrain sent its popularity soaring. The
following season Smythe and Houssian installed
three high-speed quad chairlifts—an amazing
feat in an era when there was only one such lift
in North America. It also brought Blackcomb’s
its mile-high vertical within easy reach.
With that, Blackcomb—and Intrawest—
simply soared, and Houssian developed a unique
business model. He recognized that lifts (plus
the other mountain facilities) and hotels (and
other forms of accommodation) shouldn’t exist
in isolation. They needed to work together—
indeed, to grow symbiotically. Good lifts and
runs attracted skiers. But skiers wouldn’t stay for
extended periods, or necessarily return regularly,
without good villages. Good villages made
people come back, and brought in new people.
That created the traffic to build more lifts.
Each side should be profitable on its own.
But meshed into a well-oiled resort machine,
the combination could be wildly profitable. The
whole operation would be overseen by a modern
corporate centre with professional expertise in
fi nance, administration, marketing, legal and
human resources. Economies of scale could be
gained, and profi ts multiplied, by replicating the
model in other places. And so Intrawest spread
all over North America—into Quebec, Colorado,
the Appalachians and California—plus the Alps.
Eventually the ravenous machine returned to its
roots and bought up its competitive neighbour
Whistler Mountain in 1997.
Although the company’s aggressive corporate
style turned off some—critics nicknamed it
“Intraworld”—I often wondered if there was
an alternative. Until Houssian came along,
claiming that Canadian ski resorts even had a
“business model” was a joke. Typically ski hills
were run either by a local martyr of superhuman
industriousness (think Fernie’s Heiko Socher)
or a group of self-important but semi-qualified
local businessmen. New lifts came along only
slightly more frequently than bankruptcy.
Customer service was non-existent. Many ski
resorts were closer to glorified community
facilities than actual functioning businesses.
Intrawest, along with a few other companies,
changed all that. Yes, its resorts often grew
crowded. Yes, they were expensive. Yes, the
corporate model sometimes became too remote,
decisions seemingly robotic. But what did the
average skier actually get? Great lifts, everexpanding
terrain, phenomenal grooming, onhill
food that could actually be termed “cuisine”,
fast terrain openings after a big storm and top-
fl ight slopeside accommodation. By and large,
a fantastic skiing experience. And, through
competition and pressure, sharply elevated
offerings at other ski resorts. Meanwhile, other
operators attempted acquisition/development
business models, with varying degrees of
success.
Lately, it became apparent that Intrawest
had reached a plateau, both from its fi nancial
statements and from anecdotal reports of slower
real estate. The dizzying ever-upward spiral of
Whistler halted, despite Olympic hype, in the
face of a suddenly high Canadian dollar and
fewer American visitors and buyers.
On the mountain, meanwhile, service at
Whistler-Blackcomb had begun to suffer the
effects of monopoly ownership. The legendary
fast openings lengthened. Whistler’s Peak Chair
was reduced to ridiculously short hours even
during the Christmas-New Year’s rush. Right in
the holidays last year, Blackcomb shut several
key lifts to save money. Later in spring, as
traffic dropped, lifts and large terrain areas
at each mountain would begin to close. Food
service shrank. One began to wish for the
healthy competition of separate ownership.
One wag I know suggested Houssian sold
Intrawest after seeing Al Gore’s hysterical (and
error-riddled) polemic “An Inconvenient Truth”,
and concluded that global warming threatened
the long-term viability of his ski resorts. If
that’s the case, Houssian should have visited
Europe, much of which recorded two of the
snowiest, coldest winters in 60 years.
In any case, having come under pressure
from one of its main shareholders, Intrawest
officially went on the block in February. Some
saw the August sale heralding an end to ski
resort consolidation under large, multi-resort
developer-operators. Despite its suggestive
name, the buyer, New York-based Fortress, is
not a resort operator. One of its investments, in
fact, is a string of nursing homes. Having paid
a 32 per cent premium for Intrawest, Fortress
may see profit in selling off assets individually.
But Houssian, quoted on the day the sale was
announced, suggested Fortress would pursue
growing the Intrawest franchise further, into
year-round international resort development
and operations. So, right now anyway, the fate
of Intrawest’s resorts is simply unknown.