Try our Subscriber Service web page for quick answers! If you have your subscription number handy, you can use it (and your postal code) to log in to our Subscriber Service web page at any time and check (or update) your address, check when your subscription expires, or confirm whether we've processed your recent renewal or invoice payment. Of course, you can also renew online, pay your bill online, order gift subscriptions, and so forth.
Log in here.
When does my subscription expire? You'll find the subscription expiry date in the top line of your mailing label on any issue. (Note that issues are mailed about 6 weeks before the "issue month", so be sure to renew in plenty of time to avoid missing an issue.)
Received a renewal reminder or invoice shortly after renewing or paying?It can take 10 or 15 days for such mailings to be prepared and delivered to you. Because of this time-lag, we wait several weeks before reminding you. But if you replied to one of our notices in the past two weeks, our letters must have crossed in the mail. If you would like to check that we received it, just Log in here., or call our toll-free subscription line at 1-800-263-5282, or email us.
Moving? You can update your address online , or email usyour old address as well as your new address. (Your subscription number -- above your name on a mailing label from a recent issue -- will be very helpful to us in locating your subscription record.) Here too, because of our advance mailing schedule, please give us as much notice as possible.
Stopped receiving Ski Canada? You can log in to check your subscription at any time. The usual reason why delivery ends unexpectedly is because your mail-forwarding order (with your post office) runs out several months after your move to a new address. But it can also happen if we don't know your apartment number, or for a variety of other such reasons. Please check the address on a mailing label from a recent issue, and contact our Subscription Dept., letting us know which issue you last received. We can either mail you the issues you missed, or extend your subscription -- just send us an email to let us know which you prefer.
When will my subscription start? If you're subscribing for the first time, you should receive your first issue within 2-6 weeks. If you subscribe during the summer months, it may be a little longer than this, but we will send you a recent issue so you don't have to wait until the Fall. Whatever the season, renewal orders always start with the first issue after expiry -- assuming you don't wait until the party's over before renewing (in which case we'll send you the issues you missed, if they're still available).
Receiving duplicate copies? If we received what seemed to be a new subscription order, but you meant to renew your existing subscription, you may start receiving two copies of each issue. To prevent this, please try to enclose a mailing label with your order. [Of course, if you're responding to a renewal notice, a mailing label is unnecessary!] If you have already started receiving duplicate copies, please send us both of the mailing labels (or email or phone us with the subscription numbers which appear on the line above the address on both labels). We'll extend your subscription to compensate. (Note: This is one problem you can't take care of by using our online Subscriber Service page.)
Here's how to reach us:
Web: click here
email: click here.
snail mail: Ski Canada Subscriber Service
PO Box 819
MARKHAM, ON
L3P 8A2
